Who is the voice of the customer to the leadership in your organization? Could a new member of the C-Suite help? Today, Scott McKain reviews the ideas behind a post by customer experience guru, Jeanne Bliss — and suggests that the idea behind a CCO works for EVERY business, regardless the size.
Uber has a couple of problems that will be created by a move to autonomous vehicles that may be challenges that you are facing, as well. Communication and customer experience are vital for any business. That’s the topic of today’s PROJECT DISTINCT!
A sign announcing a meeting being held adjacent to the ballroom where Scott was recently addressing a group of highly successful insurance agents got his blood boiling! Here’s why ? and a message to set our thinking straight about “quick” and “easy” solutions to any problem.
A sighting of the now-retired talk show host at the Indy 500 brought back a memory that Scott McKain relates ? and it provides insight into how we can “warm up” our customers to have extraordinary experiences doing business with us.
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