When Scott McKain and friends visited a winery in Hunter Valley, Australia, they were denied the chance to sample one of the wines on the vineyard’s menu because they were told, “We aren’t tasting reds today.” As they left without purchasing any of the wines they were selling, Scott was reminded of the great customer service story from Bob Farrell of the old Farrell’s Ice Cream Parlours: “Give ’em the pickle!” That powerful story is at the center of today’s episode of Project Distinct.
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