There are times that the old adage of “service with a smile” is exactly the WRONG approach for a business. However, as Scott McKain illustrates in this episode, there is an approach that ALWAYS is on-target: serving with empathy.
There are times that the old adage of “service with a smile” is exactly the WRONG approach for a business. However, as Scott McKain illustrates in this episode, there is an approach that ALWAYS is on-target: serving with empathy.