Scott McKain’s great friend, Skip Prichard (http://SkipPrichard.com) recently interviewed the author of a new book who claims, “most workplaces are unfit for human life.” On today’s PROJECT DISTINCT, we’ll take a look at why that’s the case, why it’s critical for you and your organization to fix, and how to accomplish this critical task.
Back in the 1960’s, Dr. Lawrence Peter released a book, “The Peter Principle,” that was intended as satire. Instead, it revealed a truth about how we manage our organizations and promote our people. Now, recent research has revealed not only the truth, but also the impact of this challenge that we face as we promote — and as we are promoted — in our businesses. On today’s PROJECT DISTINCT, Scott McKain will discuss the phenomenon and show us what to do about it.
Link to Forbes article that Scott discusses: https://www.forbes.com/sites/roddwagner/2018/04/10/new-evidence-the-peter-principle-is-real-and-what-to-do-about-it/#545f91ed1809
According to bestselling author and Hall of Fame speaker, Mark Sanborn, today’s leaders often lack clarity and therefore the ability to execute, leaving their organizations mired in the status quo. Scott’s longtime friend and renowned leadership expert will demystify the essential elements of great leadership and provide a formula for leaders to achieve breakthrough success. You’l learn about his new book, “The Intention Imperative” on today’s PROJECT DISTINCT from guest host Mark Sanborn!
For more on Mark’s book: https://intentionimperative.com
As Scott McKain was flying to a speech near Portland, Oregon today, he revisited an important lesson: no matter the size of your organization, it’s your people who deliver the customer experience. The important question becomes — especially for smaller organizations or entrepreneurs — how are you training and monitoring your team’s performance to ensure that they deliver as you desire? That’s the topic of today’s PROJECT DISTINCT!
For those of us who make a living working on the customer experience, for a team member to totally reject that effort is sometimes hard to understand. On today’s PROJECT DISTINCT, Scott McKain looks at five reasons your colleagues may literally hate working in customer service – and what you can do as a leader to help them become better employees…and your organization deliver a higher level of experience.
Through his personal experience, Scott McKain has learned that all good leaders have a particular trait in common. And, a recent article in Harvard Business Review suggests that research displays this quality as a requirement for effective and improving leadership. Learn what it is on today’s PROJECT DISTINCT!
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