2 Seasons
All Episodes
Season 2 | Episode 1
with Scott McKain
Welcome to Season 2 of PROJECT DISTINCT podcast!
Season 2, Episode 1 | 09:13 min
Most Recent Podcasts:
S2 E262: Ultimate Customer Experience ® Week – The Five Steps of the UCE
S2 E261: Ultimate Customer Experience Week – The Fifth Step
There are five steps to creating and delivering the Ultimate Customer Experience ® — the topic for an entire week of episodes of PROJECT DISTINCT. Today, Scott McKain reveals the fifth step through his story about two resort hotels located near each other, yet delivering vastly different experiences to their customers. From this, you’ll discover the last step — and perhaps, the most important step — in delivering Ultimate Customer Experiences for YOUR customers!
S2 E260: Ultimate Customer Experience ® Week — The Fourth Step
It’s the next to the last step for delivering the Ultimate Customer Experience — and it’s one that is frequently overlooked or under appreciated. On today’s PROJECT DISTINCT, Scott McKain shows us the three action steps we must take to create the kind of connectivity with customers that create an ultimate experience…and execute the Fourth Step of the five that are required.
PS – there was a bit of a recording issue in Scott’s hotel room as we did this — while the audio isn’t up to our usual quality, we hope you’ll find that the content is.
S2 E259: Ultimate Customer Experience Week – Step Three to a UCE!
It’s obviously important to serve our customers! Yet, service — while critical — isn’t enough to deliver an Ultimate Customer Experience. On today’s episode of PROJECT DISTINCT, Scott McKain reveals the third of the five steps required. It examines the element we need to add to service to engage and amaze our customers.
S2 E258: Ultimate Customer Experience Week – Step Two to a UCE!
S2 E257: Ultimate Customer Experience Week – Step One to a UCE
S2 E256: It’s” Ultimate Customer Experience ®” Week! Show 1: Let’s talk about customers and experiences.
All week on PROJECT DISTINCT, Scott McKain will be revealing insights from the soon-to-be-released update of his book, “The Ultimate Customer Experience ®” — and, today we will talk about YOUR all-time best customer experience, and why it’s so critical to your ability to deliver UCE’s to YOUR customers and colleagues.
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