2 Seasons

All Episodes

Season 2 | Episode 1

with Scott McKain

Welcome to Season 2 of PROJECT DISTINCT podcast! 

Season 2, Episode 1    |    09:13 min

Most Recent Podcasts:

S2 E402: Encore Episode – Why employees quit unexpectedly

Have you ever had a team member that you weren’t expecting to leave…quit? Have you ever left a position and your boss was surprised you were looking elsewhere? It begs the question: why do good people leave when you anticipate they’re happy with you and your organization?  Today’s PROJECT DISTINCT will look at why leaders are sometimes caught unaware — and, from a post by Mike Myatt on Forbes.com — reveal a few failures that many of us are guilty of committing.

S2 E401: Encore Episode – Will AI change how your team delivers the customer experience?

Artificial Intelligence (AI) is one of the hottest topics in all areas of business. Yet, as Scott McKain points out on this episode of PROJECT DISTINCT, we’d be naive to assume that AI is only going to be in the hands of organizations and not accessible to our customers, as well. Given that, how will AI change the way in which your team delivers the customer experience? And, what can we do to prepare? You’ll learn three important steps on this edition of the podcast!

S2 E400: Encore Episode – Why do customers leave you?

None of us have 100% customer retention, despite our best efforts. So, today’s PROJECT DISTINCT asks, WHY do customers leave? Scott McKain reveals some shocking statistics that could change your perspective on customer erosion — so you can fix the problem and retain more customers!

S2 E397: Encore Episode – Why someone would never work in customer service again

For those of us who make a living working on the customer experience, for a team member to totally reject that effort is sometimes hard to understand. On today’s PROJECT DISTINCT, Scott McKain looks at five reasons your colleagues may literally hate working in customer service – and what you can do as a leader to help them become better employees…and your organization deliver a higher level of experience.

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