2 Seasons
All Episodes
Season 2 | Episode 1
with Scott McKain
Welcome to Season 2 of PROJECT DISTINCT podcast!
Season 2, Episode 1 | 09:13 min
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S2 E409: Encore Episode – Invigorating the customer experience
S2 E408: Encore Episode – Bored employees create bored customers
S2 E407: Encore Episode – Is your customer relationship strategy one-sided?
It’s hard to be in a relationship when only one party is engaged in it! Unfortunately, many professionals — and the organizations they represent — want customer loyalty…yet, fail to demonstrate reciprocal loyalty in return. On today’s PROJECT DISTINCT, Scott McKain will reveal the three steps to ensuring we demonstrate our loyalty TO our customers, so we receive higher degrees of engagement FROM our customers!
S2 E406: Encore Episode – Three customer service strategies you can launch today
If you want to improve your delivery of customer service — and who doesn’t? — it’s sometimes hard to know where to start. On today’s PROJECT DISTINCT, Scott McKain will reveal three strategies that many organizations can launch today,..two of which any business of any size could start on immediately.
S2 E405: Encore Episode – The importance of personal connections
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S2 E403: Encore Episode – “Defense wins championships” – should we run our business that way?
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