Most Recent Podcasts:
While a consistent delivery of the customer experience might first be appreciated, over a period of time the sameness will bore and disengage your customers. In today’s Project Distinct, Scott McKain makes the case for refreshing your customer experience — and provides the six questions you need to ask to make it happen.
On yesterday’s podcast, we looked at when you should fire an employee. Today, we’ll examine what you should NEVER do when you’re actually informing the employee that they’ve been terminated. Scott McKain takes a look at several specific points you should always follow during the difficult conversation that ends a colleague’s relationship with your organization.
One of the most challenging questions any entrepreneur or manager has to face is, “When is the right time to fire an employee?” In today’s Project Distinct, Scott McKain will give you seven specific signs that it’s the right time to say goodbye — and share an employee mistake he made that revealed the importance to letting someone go for the good of everyone involved.
We’ve all experienced managers who were tough to work for — and, if that’s what you’re dealing with now, how can you handle it? In today’s Project Distinct, Scott McKain shares his story of a difficult boss — and how you can avoid the mistake he made. And, he’ll reveal simple, practical steps to help you be more productive when you have to work with a difficult personality.
According to Harvard, Millennials are now the largest generation in the workforce. So, how is YOUR organization equipping them to be the leaders who will take you into the future? According to a recent study, probably not very well. Today’s Project Distinct looks at what Millennials want in training and development and Scott Mckain reveals the two steps you need to take NOW to ensure future growth.