As Las Vegas casinos begin to charge for valet parking – and set minimums on how much you play the slots before you can have a free drink – they’re eliminating services that (rightly or wrongly) customers have come to EXPECT. You cannot grow customer loyalty by eliminating or charging for elements of the experience that you’ve traditionally provided as part of the essence of doing business. On today’s new PROJECT DISTINCT, Scott McKain reveals the single most overlooked aspect of your business’s bottom line!
Recent studies have revealed the world’s toughest jobs, and on today’s PROJECT DISTINCT, Scott McKain will present that list. He’ll also offer up an additional one as his choice for “world’s toughest job” in this globally competitive, instant gratification environment. Could it be YOUR job that’s the toughest?
According to a vice president of the world-renown research firm, Gartner, there are five disciplines that every leader needs to employ to create the future that you and your organization desires. On today’s PROJECT DISTINCT, Scott McKain reveals those choices – and how centuries of research on leadership provides insights that are still relevant in today’s hyper-competitive marketplace.
Often, we rely on our instincts — our “gut feel” — to tell us if someone is the right fit on our team. Research, however, suggests that might be the cause of having employees who are disengaged and undermotivated. On today’s PROJECT DISTINCT, Scott McKain explores why that is the case — and what you should do to improve your ability to hire the “right” person for your next opening.