with Scott McKain
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Here’s the first of a new series of our audio blog on distinction as a tool to enhance sales and improve customer service.
Please let me know what you think — and what you’d like me to address on future episodes!
On my other blog — McKain Viewpoint — I describe my treatment at St. Rose Hospital in Henderson, Nevada this past weekend.
Upon searching the St. Rose website, I discovered what they proclaim as their “Mission, Vision, and Values.” Here is one of their “values”:
Yet, as you will read — my experience with them was dramatically different — and infinitely inferior!
Do you REALLY know what I’m expecting? How do you know?
And, if YOU don’t perform at the level that you advertise, I am terribly disappointed.
In other words, most businesses SAY they seek to “exceed expectations” — but, haven’t a clue what those expectations are…and the specific steps they need to take to perform at that level.
It’s easy to say you will be “known for service”…and, let me tell you, I won’t forget the service I received…and, I will help you become even better known for the service you provided.
Because, it was terrible.
